Technology experts, informed by deep industry experience.
Illumify was founded by operators who lived through the pain of running complex, regulated businesses on systems that weren't designed for them. We built the platform we wished we had.
Andy Caccavaro
Chief Executive Officer
Manhattan, NY
Andy kept seeing the same pattern across ERP during his 7 years at IBM: companies spend millions on implementations and licenses, yet systems still don't help teams act on their data. Because ERP is rigid and not built for how teams actually work, operators are left stitching workflows together in spreadsheets.
He started Illumify to fix this.
Outside of work, Andy's a big foodie exploring NYC's restaurant scene, a die-hard Patriots fan, and on a mission to play every top 100 golf course in the world.
John Caccavaro
Chief Technology Officer
Boston, MA
John has spent 40 years building ERP systems for some of the most complex, regulated industries in the world. Along the way, he noticed a consistent problem: systems track the past but don't help operators move faster, and often do the opposite.
He believes software should work for operators, not against them. Illumify is the ERP he always wished existed.
Outside of work, John is an avid golfer, an Italian food enthusiast, and a self-proclaimed "supertaster"—a claim that, after decades of debate, Andy still insists isn't valid.
Steph Tsang
Chief Product Officer
Toronto, Canada
Steph builds products with the end user in mind. With a background in design, she's seen how often software misses the mark in real workflows and is driven to create tools that are intuitive, practical, and dependable.
As CPO of Illumify, she's building software operators can rely on that is practical, intuitive, and built for real workflows.
When Steph isn't building products, she enjoys traveling and experiencing new cultures.
World Class Engineering
Our Team
India, Poland, Romania, Ukraine
Our engineering team is 30 strong and globally distributed — united by a shared obsession with solving real operator problems. Every feature starts with a customer conversation, not a roadmap committee. Engineers ship fast, iterate faster, and measure success by one thing: whether the people using Illumify every day actually love it. It's a team that treats urgency as a habit and reliability as a craft.
Privacy Policy
Last Updated: April 7, 2026
Illumify and its affiliates (“Illumify,” “we,” “our,” and/or “us”) are committed to protecting the privacy of individuals and organizations using our website, software platform, and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, and share information from or about users (“Users”) and their organizations.
By using our Services, you agree to the practices outlined in this Privacy Policy. Your use of the Services is also subject to our Terms of Service.
Information We Collect
1. Information You Provide Directly to Us
Personal Information: Name, email address, and other contact details.
Financial Data: Information related to billing, payments, and financial reporting.
Business Data: Information about your customers, vendors, production processes, and inventory.
2. Information Collected Automatically
Usage Data: Information about how you interact with our Services, such as pages viewed, features used, and timestamps of activity.
Device Data: Information about the devices used to access the Services, including IP address, browser type, operating system, and device identifiers.
3. Information From Third Parties
We may receive additional information about you from third-party integrations or data sources connected to our Services.
Information We Collect Through Our Mobile App
When you use our mobile app, we collect additional device data related to operational activities, including but not limited to plant tracking information, waste log data, and weight measurements and other production metrics.
How We Use the Information
To Provide and Enhance Our Services: Ensure that our platform helps businesses comply with regulations and operate efficiently.
Regulatory Compliance: Support businesses in meeting legal and regulatory requirements.
Customer Support: Respond to inquiries, provide technical assistance, and resolve issues.
Analytics and Improvement: Analyze usage trends to improve our platform and develop new features.
How We Share the Information
We do not sell your information to third parties. However, we may share your information in the following contexts:
1. Service Providers and Vendors
We work with third-party service providers to operate our Services, including cloud hosting providers, analytics solutions, and integration partners.
2. Compliance with Legal Obligations
We may disclose information to comply with applicable laws, regulations, legal processes, or government requests.
3. Business Transactions
In the event of a merger, acquisition, or other business transaction, your information may be transferred as part of the associated assets.
Your Choices
Access and Update Information: You may update or correct your information through your account settings.
Marketing Communications: You can opt out of receiving promotional messages by following the instructions in our emails.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the data we collect. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.
Retention Policy
We retain personal and business data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our Services. You can manage your cookie preferences through your browser settings.
User Rights (GDPR/CCPA/Other Jurisdictions)
Depending on your location, you may have certain rights regarding your personal data, including access and portability, correction, deletion, restriction, and the right to opt out of certain data processing activities. To exercise these rights, please contact us at solutions@illumify.com.
Children’s Privacy
Our Services are not directed at people under 18, and we do not knowingly collect information from them.
International Data Transfers
If you access our Services from outside the United States, your information will be transferred to, processed, and stored in the U.S. or other countries where we operate.
Links to Third-Party Websites
Our Services may include links to websites, products, or services operated by third parties. Illumify is not responsible for the content, security, or practices of any third-party websites linked from our platform.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will be effective as of the date it is posted.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: solutions@illumify.com
Terms of Service
Last Updated: April 7, 2026
Welcome to Illumify. These Terms of Service (“Terms”) govern your use of Illumify’s website, software platform, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Acceptance of Terms
By creating an account, accessing, or using our Services, you agree to comply with and be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
2. Eligibility
You must be at least 18 years old to use our Services.
3. Your Account
You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
You must notify us immediately of unauthorized use of your account.
4. License and Use of Services
Illumify grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your internal business purposes. You agree not to reverse-engineer, decompile, or disassemble the software, or use the Services for unlawful purposes.
5. Payment Terms
You agree to pay all applicable fees in accordance with the terms provided during your purchase or subscription.
All fees are non-refundable unless required by law or specified otherwise.
6. User Content
You retain ownership of any data, content, or materials you submit to the Services.
By submitting User Content, you grant Illumify a license to use it solely for providing the Services.
You represent that your User Content does not violate any laws or third-party rights.
7. Prohibited Conduct
You agree not to use the Services in a way that could damage, disable, or overburden our systems; attempt to gain unauthorized access to our systems; or upload viruses, malicious code, or harmful materials.
8. Intellectual Property
All content, trademarks, and intellectual property within the Services are owned by Illumify or our licensors.
9. Third-Party Services and Links
The Services may include integrations or links to third-party platforms. Illumify is not responsible for the content, policies, or practices of these third-party services.
10. Disclaimer of Warranties
The Services are provided “as is” and “as available,” without any warranties of any kind, express or implied.
11. Limitation of Liability
To the maximum extent permitted by law, Illumify shall not be liable for any indirect, incidental, special, or consequential damages. Illumify’s total liability shall not exceed the amount you paid for the Services in the last 12 months.
12. Indemnification
You agree to indemnify and hold harmless Illumify and its affiliates from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.
13. Termination
Illumify may suspend or terminate your access to the Services at any time for violation of these Terms or applicable law.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Georgia.
15. Changes to the Terms
Illumify may update these Terms from time to time. Continued use of the Services constitutes your acceptance of the revised Terms.
16. Contact Information
If you have any questions about these Terms, please contact us at: solutions@illumify.com
End User License Agreement (EULA)
Last Updated: April 7, 2026
This End User License Agreement (“Agreement”) is a legal agreement between you and Illumify and its affiliates that governs your access to and use of Illumify’s licensed software, including any updates, upgrades, documentation, or associated materials (collectively, the “Software”). By downloading, installing, or using the Software, you agree to be bound by this Agreement.
1. Acceptance of the Agreement
By accessing or using the Software, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
2. License Grant
Illumify grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Software solely for your internal business purposes. You may not:
Copy, modify, or create derivative works based on the Software.
Reverse-engineer, decompile, disassemble, or attempt to extract the source code.
Rent, lease, sublicense, distribute, or otherwise transfer any rights to the Software.
Use the Software to develop competing products or services.
3. Ownership of Intellectual Property
Illumify retains all ownership rights, title, and interest in and to the Software, including all intellectual property rights.
4. Software Updates
Illumify may provide updates, patches, or enhancements to the Software from time to time. You agree that these updates may be automatically installed without further notice or consent.
5. Restrictions and Prohibited Use
Use the Software in violation of any applicable laws or regulations.
Circumvent or disable any security features of the Software.
Use the Software to upload, store, or transmit any malicious code or unlawful materials.
6. Data Collection and Privacy
By using the Software, you acknowledge that Illumify may collect and process certain data as described in our Privacy Policy.
7. Disclaimer of Warranties
The Software is provided “as is” and “as available,” without warranties of any kind, express or implied.
8. Limitation of Liability
To the maximum extent permitted by law, Illumify shall not be liable for any indirect, incidental, special, or consequential damages. Illumify’s total liability shall not exceed the fees paid by you for the Software in the 12 months preceding the event giving rise to the claim.
9. Indemnification
You agree to indemnify and hold harmless Illumify and its affiliates from any claims, damages, losses, or expenses arising out of your use of the Software or violation of this Agreement.
10. Termination
This Agreement is effective until terminated. Illumify may terminate this Agreement immediately if you violate any of its terms. Upon termination, you must immediately stop using the Software and delete all copies in your possession.
11. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the State of Georgia.
12. Changes to This Agreement
Illumify may update this Agreement from time to time. Continued use of the Software constitutes your acceptance of the revised Agreement.
13. Contact Information
If you have any questions about this Agreement, please contact us at: solutions@illumify.com
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